Using a GeniePoint Network Charger
The information below provides useful information for drivers using the GeniePoint Network:
- How to operate a GeniePoint Network charger
- Which cables are required for connecting to electric vehicles
- Troubleshooting tips
How to use a GeniePoint Network Rapid Charger: AC or DC
- If you have a GeniePoint Network account, ensure you have sufficient funds in your account for your charging session.
- Plug the correct connector from the charger (AC Mennekes, DC Chademo or DC CCS) into your EV.
- Swipe your RFID access card against the charger reader and wait a few seconds for authorisation; OR,
If you are using our GeniePoint App or Drivers Web App via your smartphone, please select the charger from the Map page and press START.
- Charging will commence
How to use a GeniePoint Network Fast Charger: AC
- If you have a GeniePoint Network account, ensure you have sufficient funds in your account for your charging session
- Ensure you have your own mode 3 charging cable depending on your vehicle, either:
· Type 1 to Type 2 OR Type 2 to Type 2
- Connect one end of the cable into your vehicle, then plug the other end into the charger
- Swipe your RFID access card against the charger’s reader and wait for authorisation; Or,
If you are using our GeniePoint App or Drivers Web App via your smartphone, select the charger from the Map page and press START.
- Charging will commence
- To disconnect your vehicle from the charger, simply swipe your RFID card against the reader, wait a few seconds and remove the cable from the charger and then your vehicle. If you are using the GeniePoint App or Drivers Web App, press the Stop button on the App screen.
How long will it take to charge my car?
There are three types of charging options:
- Public Rapid charging takes as little as 30* minutes to achieve an 80% charge.
- Public Fast charging 7Kw – 22kW – approximate 1-4* hours
- Home charging 3.6Kw – 7kW – approximate time 4-8* hours
*Due to different battery sizes of electric cars, these times may vary. Cold weather conditions can also affect the time it takes to charge.
Rapid AC Chargers offer power ratings of up to 43kW and they can typically charge 80 percent of an electric car’s battery capacity in 20-30 minutes, depending on the on-board charger in the vehicle.
Rapid DC Chargers offer power ratings up to 50kW and can recharge 80 percent of a car’s battery in 20-30 minutes. Rapid DC chargers offer two different connector types, CCS and CHAdeMO, which are commonly found on most full electric vehicles.
Fast Chargers offer power ratings between 7kW-22kW and typically take 1-4 hours for a full charge.
Slow Chargers produce up to 3kW of power which is a similar rate to a standard 13 Amp three-pin plug. They typically take up to 8 hours to charge an electric vehicle.
The Charger is Displaying an Error
- Make sure your car is powered down and in park
- Ensure the cable from the charger is securely connected to your vehicle.
- Ensure your charging timer is turned off before you start charging (if applicable to your car).
- Swipe your RFID card OR press Start from our GeniePoint App or Drivers Web App on your smartphone to start your charge session.
- If you are still having trouble charging your EV please contact our 24 hour helpline for assistance on 020 3598 4087.
The Charger reads “Emergency Stop has been Pressed”
If you arrive at a charger with this message on the screen, please follow these steps which will clear the message:
- Press the RED Emergency Stop button
- Wait for the LED lights at the top of the charger to turn red
- Pull the Emergency Stop button outwards until it “clicks” back to normal position
- Wait approximately one minute
- Press and hold one of the silver “Stop” buttons until the LEDs turn green
AC Fast Charger:
- Ensure your car is powered down and in park
- Ensure your Mode 3 charging lead is securely connected to your vehicle and to the charger.
- Swipe your RFID card or press Start from our Mobile Web App on your smartphone to start your charge session.
Charging Etiquette – Do’s and Don’ts when Charging
- Ensure that the electric vehicle is parked in a position that makes it easy to insert the connector
- Give the charger some time to register your access card after you present it to the reader
- Use the same RFID card (or GeniePoint App or Drivers Web App) to start and stop the charging session
- Pay the local parking fee if applicable
- Make sure that the cables are connected properly to the charger and the car before calling our help line
- Ensure your charging timer is turned off before you start charging (if applicable to your car)
- Charge up and move on – only occupy a charging spot whilst your car is charging – you may be subject to an overstay fee if connected to the charger for over an hour on rapid chargers and four hours on fast chargers.
- If your charging session is completed – either when your battery is full or when you have adequate range to comfortably reach your destination – unplug and move your car, making way for a fellow plug-in driver
- Report any faults to our Customer Service helpline on 020 3598 4087
- Attempt to unplug somebody else’s vehicle when they are charging
- Leave cables trailing on the ground as they may cause a trip hazard
- Press the emergency stop to terminate the charge session unless it is an emergency
- Leave your card in your wallet when presenting it to the charger reader (our access card is unlikely to be the only RFID card in your wallet and may confuse the charger)