Customer Service
Contact
Q3 Office Quorum Business Park
Benton Lane Newcastle upon Tyne NE12 8EX
Charging
Workplace Charging
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© Copyright ENGIE EV Solutions 2019
Customer Service
Unrivalled Customer Service
Customer service is of the highest priority for us and we are very proud of the level of help and information that we give to all of our customers.
Being available 24-7 gives our registered drivers the confidence when using the GeniePoint network, that we are always there to provide expert help and keep them driving.
As well as our telephone helpline, our website and mobile web app provides other useful information on the GeniePoint network status as well as other useful information such as new chargers coming on line.
In a recent survey of GeniePoint registered EV drivers –
GeniePoint scored the highest rating of 73% for “excellent” and “good” when asked – “describe your experiences with the following EV networks – GeniePoint, Chargemaster – Polar, POD Point and CYC (Charge Your Car)”. This scoring was 22-30% higher than its competitors.
Maintenance and Annual Service Plans
For our workplace, public and corporate customers, following the installation of GeniePoint chargers, we offer comprehensive maintenance and service plans to maintain your chargers network and ensure they are working efficiently and constantly.
These flexible plans ensure the chargers are routinely inspected covering all technical and safety checks as well as relevant software updates.
Features and Benefits
We are constantly monitoring our network in order to ensure customer satisfaction. The GeniePoint network has an outstanding 97% uptime rate.
Customer service is first class. Highly trained staff are available 24 hours a day, 7 days a week, 365 days a year to answer any questions that you may have and keep you driving.
We regularly run surveys within our customer base to find out how you think we can improve our service. Our customers consistently rate our service 5*
Contact
Q3 Office Quorum Business Park
Benton Lane Newcastle upon Tyne NE12 8EX
Charging
Workplace Charging
EV News
Calculator
© Copyright ENGIE EV Solutions 2019